Call Center Operator

August 18, 2026

The American University in the Emirates is searching for an excellent Call Center Operator who will address and resolve inquiries, complaints, and concerns, ensuring high levels of satisfaction while maintaining the university’s reputation for excellent service. The role involves actively listening to students, empathizing with their challenges, and providing timely solutions. Salary Range: AED 4,500 to 6,000 (subject to experience) with additional benefits Qualifications & Experience <ul style="margin-top: 0in;" type="disc"> <li class="MsoNormal" style="mso-list: l1 level1 lfo1; tab-stops: list .5in;">Bachelor’s degree in any field from an accredited university</li> <li class="MsoNormal" style="mso-list: l1 level1 lfo1; tab-stops: list .5in;">1-3 years of experience in customer service or a related field</li> <li class="MsoNormal" style="mso-list: l1 level1 lfo1; tab-stops: list .5in;">Call center training or experience is preferred</li> <li class="MsoNormal" style="mso-list: l1 level1 lfo1; tab-stops: list .5in;">Must be bilingual (speaks English and Arabic fluently)</li> </ul> Skills / Training / Knowledge <ul style="margin-top: 0in;" type="disc"> <li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list .5in;">Very high degree of independence, responsibility, and judgment</li> <li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list .5in;">Maintains a professional image and relationships with faculty/students and all stakeholders</li> <li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list .5in;">Must maintain confidentiality</li> <li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list .5in;">Effectively resolves daily matters independently</li> <li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list .5in;">Strong customer service orientation</li> <li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list .5in;">Excellent verbal and written communication skills in both English and Arabic</li> <li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list .5in;">Effective time management skills</li> <li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list .5in;">Ability to handle multiple tasks and prioritize effectively</li> </ul> Job Description <ol style="margin-top: 0in;" start="1" type="1"> <li class="MsoNormal" style="mso-list: l0 level1 lfo3; tab-stops: list .5in;">Respond to inquiries and concerns promptly and professionally, ensuring each interaction is positive and solution-focused.</li> <li class="MsoNormal" style="mso-list: l0 level1 lfo3; tab-stops: list .5in;">Investigate, research, and resolve issues through the computer systems, ensuring accurate and efficient solutions.</li> <li class="MsoNormal" style="mso-list: l0 level1 lfo3; tab-stops: list .5in;">Appropriately transfer calls to relevant departments or staff when necessary, ensuring a seamless experience.</li> <li class="MsoNormal" style="mso-list: l0 level1 lfo3; tab-stops: list .5in;">Ensure that unresolved issues are followed up in a timely manner until fully resolved, keeping callers informed throughout the process.</li> <li class="MsoNormal" style="mso-list: l0 level1 lfo3; tab-stops: list .5in;">Maintain detailed and accurate records of interactions, including call logs, reports, and resolutions.</li> <li class="MsoNormal" style="mso-list: l0 level1 lfo3; tab-stops: list .5in;">Recognize recurring issues and provide insights to supervisors on potential improvements or common concerns.</li> <li class="MsoNormal" style="mso-list: l0 level1 lfo3; tab-stops: list .5in;">Perform any other tasks as assigned by the supervisor to support the smooth operation of the call center and university initiatives.</li> </ol> About American University in the Emirates (AUE): The American University in the Emirates (AUE) invites applications from well-qualified candidates for a range of faculty and administrative positions. AUE is located in Dubai Intl. Academic City. AUE is not just a place of learning but a hub of innovation and growth, where your expertise and aspirations find a welcoming environment. At AUE, we believe Nothing is Impossible is the Pathway to Success AUE comprises seven dynamic colleges: College of Law, College of Education, College of Design, College of Business Administration, College of Health Science, College of Media and Mass Communication, College of Computer Information Technology and College of Security and Strategic Studies. Each college boasts unique strengths and prestigious accreditations, reflecting our commitment to providing a world-class education. The American University in the Emirates is accredited by SACSCOC (the Southern Association of Colleges and Schools Commission on Colleges) to award baccalaureate and master’s degrees. Degree-granting institutions also may offer credentials such as certificates and diplomas at approved degree levels The American University in the Emirates is officially licensed to operate as a higher education institution and all its programs are accredited by CAA (the Commission for Academic Accreditation), Ministry of Education, United Arab Emirates. The College of Business Administration is a proud member of AACSB (The Association to Advance Collegiate Schools of Business), and its degree programs (Bachelor of Business Administration, Master of Business Administration, Master of Sport Management) are accredited by AACSB) as of 2022. The Bachelor of Computer Science in the College of Computer Information Technology is accredited by the Computing Accreditation Commission of ABET. NASAD (The National Association of Schools of Art and Design) has granted the Bachelor of Science in Fashion Design, Bachelor of Science in Graphic Design, Bachelor of Science in Interior Design, and Bachelor of Science in Animation in the College of Design, the designation of Substantial Equivalency with accredited programs in the United States.

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