Customer Service - Temporary Part Time Evenings

This a Full Remote job, the offer is available from: United States, Alabama (USA), Georgia (USA), Louisiana (USA), Mississippi (USA), North Carolina (USA), Texas (USA)

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.   This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.    This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.  
Qualifications

Previous 3-6 months customer service or customer support experience preferred

Previous 3-6 months call center or office background experience a plus

Basic computer skills

Quick learner and able to work independently

Strong phone and verbal communication skills along with active listening

Must be 18 years of age

A background check applicable with state and federal laws will be required

Responsibilities

Manage large amounts of inbound calls in a timely manner

Follow communication "scripts" when handling different topics

Identify customers' needs, clarify information, research and provide solutions and/or alternatives

Access company and client resources provided to accurately handle the call

Seize opportunities to upsell products when they arise

Skillfully change from one task to another without loss of efficiency or composure

Be available at your desk, maintaining punctuality and attendance at all scheduled times

Remain positive and professional in all customer interactions

Flexibility to cross train as requested

  Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program. This offer from "Five Star Call Centers" has been enriched by Jobgether.com and got a 0% flex score.