[Hiring] Member Advocate @Blue Cross Blue Shield of Massachusetts

Role Description

Ready to help us transform healthcare? Bring your true colors to blue. At Blue Cross Blue Shield of Massachusetts, our company promise is to always put our members first. Our mission is the relentless pursuit of quality, affordable, and equitable healthcare with an unparalleled consumer experience. As a Medicare Member Advocate, you will be at the heart of consumer experience and a critical team member to support our mission.

As a Medicare Member Advocate, you’ll hold one of the most important positions at Blue Cross Blue Shield of MA. You’ll be the attentive ear and friendly voice that guides members to the answers they need and explain their medical and dental packages. You’ll reinforce our unwavering commitment to excellent service.

• Medicare Member Advocates work in a structured and supportive service center environment.
• You will be enrolled in a new hire training program to teach you everything you need to know about the health insurance industry.
• This is a rapidly evolving, unscripted service center environment.
• You’ll be available to our members when they need us most.
• Medicare Member Advocates spend the majority of each week taking calls with members, with specific time dedicated to learning and development, and research in support of career growth and development.
• We offer supportive remote working opportunities.

Qualifications

• Committed to answering members’ questions and solving their problems.
• Empowered to provide members with peace of mind.
• Curious and committed to learning and gathering information.
• Effective communicators able to translate complicated concepts into simple terms.
• Emotionally intelligent and able to empathize with our members’ needs.
• Proactive, solution-oriented decision makers.
• Planners, multi-taskers, and expert problem solvers.
• Analytical and critical thinkers.
• Able to multitask and thrive in a fast-paced, high-pressure environment.

Requirements

• High school diploma or equivalent required.
• 1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person.
• Strong familiarity and comfort with technology, including Microsoft Office applications.
• Must live in the New England area.

Benefits

• Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits.
• Paid holidays, vacation, personal, and wellness time.
• Internal career pathing with individual mentorship, networking, and events.
• Access to internal career growth opportunities.
• Participation in Employee Resource Groups.