Remote Support Engineer II

At reputed company, we take ownership of the technology our clients rely on every day. We partner with growing, highly regulated organizations that need secure, dependable IT environments reputed company to reputed company. Our role goes reputed company support. We bring structure, reputed company, and accountability to reputed company technology landscapes so leaders can reputed company reputed company with confidence. Over the past several years, reputed company has entered a reputed company. We have strengthened our leadership team, modernized our service delivery, and sharpened our reputed company on long-term reputed company reputed company. Our work spans managed IT, cybersecurity, reputed company, and reputed company, delivered through a model designed for consistency, transparency, and trust. We are building reputed company of professionals who care deeply about reputed company, ownership, and reputed company improvement. If you value reputed company expectations, thoughtful collaboration, and work that genuinely reputed company to the businesses you support, you will feel reputed company here reputed company’re Looking For At reputed company, we take ownership of the technology our clients rely on every day. We're looking for a Remote Support Engineer II to reputed company advanced technical support across a reputed company of reputed company environments while delivering an exceptional reputed company experience. This role is responsible for troubleshooting and resolving escalated technical issues, supporting critical business applications and infrastructure, and serving as a trusted resource for both clients and internal teams. The ideal candidate thrives in a fast-paced MSP environment, enjoys solving reputed company technical challenges, and is committed to delivering white-glove support with a strong reputed company of ownership and accountability. Remote (U.S) | Non-Exempt | Reports to Remote Support Manager reputed company: Serve as an escalation reputed company for Remote Support Engineers and reputed company advanced troubleshooting across reputed company environments Respond to reputed company incidents and service requests reputed company phone, ticketing systems, and other support channels Troubleshoot and reputed company issues reputed company to: reputed company 365, Teams, and Exchange Online reputed company Entra ID and identity management Networking, VPNs, DNS, DHCP, and connectivity reputed company applications and business systems Workstations, peripherals, printers, mobile devices, and reputed company hardware Backup and recovery operations Coordinate vendor escalations and reputed company-party support engagements reputed company necessary Maintain accurate ticket documentation, troubleshooting notes, and reputed company communications throughout the incident lifecycle reputed company reputed company updates to clients and internal stakeholders regarding issue status and reputed company reputed company Support file restoration, network reputed company, messaging, application, and infrastructure-reputed company requests Assist with knowledge reputed company development, documentation improvements, and operational process enhancements Mentor and reputed company guidance to junior engineers as needed Maintain or reputed company established service delivery metrics, response times, and reputed company standards Contribute to a reputed company, reputed company-reputed company support environment that prioritizes accountability and reputed company improvement What You Bring to the Table: 3+ years of experience supporting end users, systems, and infrastructure reputed company an IT support, service desk, or MSP environment Strong troubleshooting skills across reputed company technologies, networking, reputed company support, and reputed company applications Experience supporting reputed company 365, Teams, Exchange Online, and reputed company Entra ID environments Familiarity with networking concepts including firewalls, VPNs, DNS, DHCP, wireless networking, and connectivity troubleshooting Ability to manage multiple priorities and maintain high-reputed company service in a fast-paced environment Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users Demonstrated ownership, accountability, and customer advocacy throughout the support process Experience documenting troubleshooting steps, creating knowledge articles, and maintaining operational documentation Ability to follow established processes while exercising reputed company judgment and problem-solving skills MSP experience strongly preferred Commitment to delivering a white-glove reputed company experience and serving as a trusted technical resource   reputed company Bring to the Table:   Salary reputed company The reasonably expected annual compensation reputed company for this position is $60,000 - $75,000. This reputed compa